Privacy Policy
Data Controller
Browne’s Property Services
Surrey & South London, United Kingdom
Email: info@brownesps.co.uk
Phone: 07767056751
(If you don’t want your address public, leave it as “Surrey & South London, UK”.)
Collected Personal Data
Name, email address, phone number, property address/postcode, enquiry details, photos/videos you upload, and any other information you provide when contacting us.
Technical data may also be collected automatically, such as IP address, device/browser type, pages visited and cookies (where enabled).
Purpose of collecting data
To respond to enquiries, provide quotes, arrange site visits, deliver property maintenance and repair services, issue invoices/receipts, and communicate about your job.
We may also use data to improve our website and services, maintain security, and meet legal or accounting obligations.
If your template has more sections underneath (it usually does), paste these too:
Legal basis (if there’s a field)
We process personal data where it is necessary for:
Legitimate interests (responding to enquiries, providing quotes, running our business)
Contract (carrying out work you request)
Legal obligation (tax, accounting, compliance)
Consent (only where you opt in, such as marketing cookies)
Data sharing / third parties
We may share data only when necessary with trusted providers such as: website hosting, email/phone providers, payment processors, accountants, or subcontractors working on your job. We do not sell your personal data.
Retention period
We keep enquiry and customer records only as long as needed for providing services and for legal/accounting purposes. Typically up to 6 years to meet HMRC requirements, unless a longer period is required by law.
Your rights (UK GDPR)
You can request access, correction, deletion, restriction, or portability of your personal data, or object to processing in certain cases.
To make a request, contact info@brownespsco.uk.
Complaints
If you have concerns, you can contact the UK Information Commissioner’s Office (ICO).
Cookies (if it asks)
We may use essential cookies for website functionality. Analytics/marketing cookies are only used if enabled and accepted via the cookie banner (where applicable).
Last updated
Last updated: 09 January 2026